The player from Germany has been waiting for a €1500 withdrawal for two weeks, but only €500 has been processed. He has sent numerous emails and contacted live support multiple times without receiving helpful information. He feels frustrated and doubts he will ever receive his winnings.
Green Luck Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
5d 4h 6m 48s
Green Luck Casino
Safety Index 7.8 Above averageCase summary
Discussion
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Public
5 days ago
Translation
The first withdrawals I requested on June 19th were for €1500. Now there's only one withdrawal of €500. I've continued playing with the rest since they won't be paid out anyway. But I'll withdraw more than €500 if they would. I've written at least 10 emails and been to live support 10 times, always getting the same standardized answer with no relevant information. I can't even submit a KYC form, I've already asked because they'll definitely cancel the withdrawal after 3 weeks and then ask for verification, which will take another 6 weeks. I just want my money. I can't recommend this site to anyone; play on any other site except this one.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings?
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot of it.
- When was the last time you communicated with customer support regarding the delay in processing your payment? How did they explain this delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
