Green Luck Casino - Player’s withdrawal is delayed.

Hey,

It's been almost 14 days, and my withdrawal still hasn't been processed.

My account is already verified, and these winnings were not obtained using bonus funds.

I have successfully received withdrawals in the past, but it seems that the processing time is getting longer with each new withdrawal.

Thank you in advance!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Green Luck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when has your current payout been pending? Would you be able to share with me a screenshot of your payout request?
• When was the last time you were in contact with support regarding the delay?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jurga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jurga,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas