The player from Finland faced a delay in his withdrawal made on May 16, 2025, which was still processing. Despite multiple contacts with support, no progress had been made. The player confirmed that this was his first withdrawal request and that he had collected winnings using a bonus. The issue was resolved as the withdrawal was completed successfully.
Green Luck Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €680
Green Luck Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
8 months ago
Translation
I made a withdrawal on May 16, 2025. Still processing. I've contacted Aspa several times and they say everything is ok, but there are only long queues in processing. According to Aspa, they have already made three requests to the finance department to speed up the withdrawal, but nothing is happening. I've contacted the affiliate link provider about the matter and we'll see if I ever get the money out. There's still hope, because the sister casino paid out the winnings in three days.
Automatic translation:
Public
Public
8 months ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with casino support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
8 months ago
Translation
Hi. This was my first withdrawal request. The account details say no confirmation is required. I collected the winnings with the first deposit bonus according to the terms and conditions. Last time today and they said it was still a backlog and everything is ok.
Automatic translation:
Public
Public
8 months ago
Translation
Hi. The withdrawal came today. The matter can be closed, thank you.
Automatic translation:
Public
Public
8 months ago
Dear Shittooth,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
