Green Luck Casino - Player’s winnings haven’t been received yet.

Hello Casino Guru representatives,

I'd like to sumbit a complaint against GreenLuck casino just in case for being safe.

I have fully wagered the welcome bonus and made a withdrawal request at 25-5-2025.

Their payment timeline is 1-3 working days after the day of the withdrawal today is the second day but still nothing.

Their agents support doesnt told me something that i dont know already, plus one of their agents gave me his telegram and also told me the schedule is 1-3 working days if you want i can also upload a screenshot of our conversation on telegram.

I just want my money the soonest possible since from the friday it coming i start my summer day off from work and i have already counted those moneys for my rest.

Plus i want to mention i totally enjoy my season at Greenluck casino so much fun while playing the only bad thing that broking the whole package of this casino is the delay on withdrawal request, if this casino had instant payment or the schedule payment was always ON TIME Greenluck would be a MUST casino for my OP.

Thanks in advance casino guru,

Athanasios paisios

Dear loulouper67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I haven't been asked for verify nothing till now plus i think is an auto generated reply from you,

before submitting the complaint i have read all the previous cases from other guys i didnt act just to open a case.... its a usual tactic that delaying the withdrawals probably so i want to take care of my case miss dominika.

thanks again

Update V1

I think some things has some limits, i cannot stand with those automatic responses that i take from their support.

today is the 3rd bussines day from the day that i made the withdrawal so i will upload all my conversations with them from yesterday till today 2:44 PM gmt+2

as you can see with your own eyes one of their support agents told me that the withdrawal will be completed today but still nothing and i believe its gonna be nothing.

all this thing make me sad and loosing my hopes about my money the situation is becoming increasingly frustrating and you dont take a place!!

here are the documents with my conversations with greenluck support

Update v2 : The new delays just came in the surface all of a sudden and you casino GURU WANT FROM ME to wait 10 days in the name of god i am already waiting 4 days (cause today 29-5-2025) is the 4th day from the day that i made my withdrawal request

You can close the case i got fully paid by Greenluck thanks for your assist casino guru once again.

Sincerely yours,

Athanasios

Dear loulouper67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru