Green Luck Casino - Player is blocked from accessing her account.

I receive emails every day from Greenluck Casino, but I can't access the website or send emails, and I have money waiting to be credited.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Greenluck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether you can access your casino account?
• Have you tried unsubscribing from the casino's newsletters and ads?
• When did you register in the casino?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas