The player from Greece attempted to verify his account but sent numerous documents, including bills and identification, without receiving assistance from the casino. The Complaints Team noted the lack of response from the player to inquiries and reminders, which hindered further investigation. Consequently, the complaint was closed at that time, although the player could reopen it in the future if he chose to resume communication.
GreatSpin Casino - Player is struggling with account verification.
Closed
Our verdict
Player stopped responding
Amount: €20
GreatSpin Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
11 months ago
I'M TRYING TO VERIFY MY ACCOUNT.I SENT BILLS,CARDS,ID'S,DRIVER'S LICENCE,E BILLS everything but they are not helping me
Public
Public
11 months ago
Hello nontasstavridis,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GreatSpin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Dear nontasstavridis,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
