Gravira Casino - Player's account remains closed after self-exclusion.

Basically i registered in this online casino Gravira. I dont accept bonus or anything i play two things only which is black jack and roulette.

I deposited $50 at first and lost. Then deposited $100. Luck was on my side and won $600 cad

I decided to take a time out so i self excluded myself for one week. July 24 2026 for 7 days.

I tried to withdraw through support they said I can't withdraw till i give a few documents. Which i did and they said congratulations i am now verified. But they said i can't withdraw till my 7 day self exclusion has ended. Of course no problem i waited.

So 7 days had passed. Im still locked out of my account..i messaged support and they said my self exclusion has ended and i can log in. I tried many times and it still says i can't access my account.

I messaged support , forwarded me to tech support. They told me to try many things like

Clear cache, try a different laptop / phone, Internet provider, try logging in to a different browser. Which i did all of it and still can't log in.

Still says im self excluded so I'm pretty sure its on purpose now to prevent a withdrawal.

Every email is the same. If we find a resolution we will email you as soon as possible. They claim its on my end but clearly they just wont let me in my account..i did not break any rules since i dont accept bonuses. I dont have numerous accounts. I have the email from support saved. Also Print screened my log in.

Please help, thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support to ask about the exact date when your account should have been unblocked? Are you sure you selected a 7-day self-exclusion period rather than a 30-day self-exclusion period?
• Could you please forward me the communication between you and the casino customer support regarding the verification of your account and the issue with reactivating your account after the self-exclusion period ended? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika