Grand Mondial Casino - Player feels casino is rigged and support is lacking.

This casino is so corrupt, totally rigged, all you do is loose, $1900 deposited over 3 days, 1 lot of free spins where i won $7 from 25 spins @ $5 per bet, i should have won at least the amount being bet during free spins, and the other free spins i won $0.65 from 15 spins.... Absolute bullshit but no bonus at all.

Customer Support... What support, you get an automated system that tells you it cannot understand any question due to a lack of understanding of the simplest of questions, but the English language. Then proceeds to take you round in circles and ultimately getting nowhere.

This casino should be closed down and prosecuted for fraudulently making people think they had a chance to win something

Score 0/10

Dear GMDB0772138272,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

Dear GMDB0772138272,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.