The player from Slovakia faced ongoing issues with the casino regarding his account closure request submitted in September 2024. Despite multiple confirmations and follow-ups, the casino kept the account open, which led to predatory marketing tactics and financial losses. He demanded a full refund of all deposits made after his initial closure request. We closed the complaint at the player's request as the matter was then under investigation by the Kahnawake Gaming Commission, and the complaint was marked as private to respect the ongoing regulatory process.
Grand Hotel Casino - Player’s account remains open despite closure request.
Closed
Our verdict
Other
Amount: €17,013
Grand Hotel Casino
Safety Index 9.5 Very highCase summary
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