Gorilla Wins Casino - Player’s withdrawal is delayed and funds are pending.

I am filing a formal complaint against Gorilla Wins Casino regarding a severely delayed withdrawal of £4,250. I requested this withdrawal on 23rd July 2026 at 22:57, and it has now been stuck in a "Pending" status for 19 days.

Shortly before midnight on 23rd July, I received an official automated email from Gorilla Wins confirming they had received my withdrawal request. My account is fully accessible, and I have previously deposited and withdrawn using the exact same debit card without any issues.

According to Gorilla Wins' standard procedure, once a withdrawal passes through the pending stage, the player receives a second email instructing them to log in and select the specific debit card for the payout. Because the financial team has left my transaction frozen as "Pending" for nearly three weeks, I am completely blocked from entering my card details to finalize the transfer.

Please note that during this playing session, I made multiple real-money cash deposits. I also frequently receive small loyalty credits (around £15–£20) from the casino when my balance runs out, and I am unsure if this specific winning streak began from a fresh deposit or a loyalty credit. However, since the casino has completely ignored my support requests and failed to provide any explanation for the 19-day delay, I request that Casino Guru intervene. I ask that Gorilla Wins manually review my account, clarify if any bonus terms are being audited, change the transaction status to "Approved," and release the portal so I can claim my £4,250 winnings.

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Dear Sazoo29,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello Tomas

Thank you for taking on my case. The submit button glitched slightly during my original submission, so I want to make sure you have all the necessary evidence.

I have attached the two crucial files below:

A screenshot of my Gorilla Wins transaction history showing the £4,250 withdrawal requested on 23rd July still sitting as "Pending."

A screenshot of the official automated confirmation email I received from the casino on 23rd July acknowledging the request.

Please let me know if these files open correctly on your end or if you require any further details regarding my account or deposits to proceed with contacting the casino.

Kind regards,

Alexandra *****

Dear Player,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would try to get in touch with the casino and ask for their explanation; however, this one has multitude of cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Gorilla Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Gorilla Wins Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Tomas

Casino.Guru