Gorilla Wins Casino - Player's withdrawal is delayed.

I requested my withdrawal of £700 on the 4th July. I was told repeatedly to wait it will be processed 7-21 days it’s now been a month and I still have no update it’s not been processed. They sent me automated responses and just tell me to wait.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

no I have never made a withdrawal from here before.

it says my profile is fully verified.

i accumulated without a bonus simply from my deposit.

thank you

Thank you for your response. Could you please attach a screenshot of your pending withdrawal? Additionally, have you received any updates from the casino's customer support?

Thank you in advance for your reply.

had lots of communication but they just respond with the same automatic response. Please wait 7-21 days and then it’s we will send a reminder, nothing happens. No update though other than automated responses to me.

Dear Player,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would try to get in touch with the casino and ask for their explanation; however, this one has multitude of cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Gorilla Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Gorilla Wins Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Best regards,

Attila