Gorilla Wins Casino - Player's withdrawal is delayed.

I requested my withdrawal of £700 on the 4th July. I was told repeatedly to wait it will be processed 7-21 days it’s now been a month and I still have no update it’s not been processed. They sent me automated responses and just tell me to wait.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila