Gorilla Wins Casino - Player’s withdrawal is delayed.

I have deposited over £2000 on this site and I have requested a withdrawal for £4000 on 26th April still haven’t received it I keep getting the same generic email and live chat replies back - I have done all kyc before withdrawal and still nothing complaint after complaint they say it’s due to high withdrawal requests

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Dear Avoidgorillawins,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Have you achieved your winnings with the help of a bonus?
• Has the casino explained what is causing the delay?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Avoidgorillawins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru