Gorilla Wins Casino - Player believes that their withdrawal has been delayed.

I am lodging a formal dispute against Gorilla Wins regarding a pending withdrawal of £2,031.00 that has been stuck "In Progress" since [Insert Date You Initiated Withdrawal].

My account is fully verified. All deposits were made using my personal Visa debit card, billed under the descriptor "PLAYCTR". I played entirely with raw cash; I did not use any deposit bonuses, free spins, or promotional offers, meaning there are no wagering requirements or bonus terms attached to these funds.

The casino is currently utilizing stall tactics, claiming an internal verification timeline of up to 21 days. However, my identity is already fully established with this merchant, as they have previously approved and successfully paid out smaller withdrawals to my identical Visa card.

Furthermore, I have documented that the Curaçao licensing badge displayed in the footer of the Gorilla Wins website is a static, unclickable image. It does not link to a live validation certificate page, which is a direct violation of standard licensing transparency rules and constitutes consumer misrepresentation.

Since my account is in perfect standing and the funds were won fairly with cash, there is no legitimate or contractual basis for this delay. I request that Gorilla Wins immediately approve and release my £2,031.00 withdrawal.

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Dear Isitascam.2026,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Isitascam.2026,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

• Hi no I still have no withdrawal and it’s still pending

Hello Isitascam.2026,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Isitascam.2026, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Isitascam.2026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru