The player from Germany requested a refund of €1,272, arguing that the casino had violated its responsible gaming policies. He had set a deposit limit but was able to deposit more than the allowed amount immediately after removing the limit, contrary to the stated 24-hour wait period. The Complaints Team reviewed the situation but was unable to verify the player's claims regarding the timing of the limit removal and the casino's actions. Consequently, the complaint was rejected due to insufficient evidence to support the player's request for a refund.
GOPLAY365 Casino - Player seeks refund due to responsible gaming violation.
Closed
Our verdict
Insufficient evidence from player
Amount: €1,272
GOPLAY365 Casino
Safety Index:Below averageCase summary
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