GOOSPIN Casino - Player's withdrawal is delayed due to conflicting claims.

I deposited my money, took a Bonus on top.

I played on the same slot game for over an hour and AT NO TIME, FUD I EVER BUY THE FREE GAMES, NOR DID I BUY A BONUS BUY GAME...like they are stipulating...!!!

I did play several bets of a power play which my bets were 0.50c then with the power hit, my bets totalled 0.75c. No pokie sites FORBID A POWER PLAY BET..!!!

I do understand the rules that you must not Buy A free game bonus, nor buy a Bonus Game FEATURE as I'm a frequent online gamer.

But they claim I bought FREE GAMES and Bought the Bonus Game...!!!

Each message from them, states something different on every message.

I have SCREEN RECORDED my Bet History &cnot once did I (accidentally) buy any bonuses.

PLEASE HELP...!!!

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with GOOSPIN Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share the complete game history to my email [email protected]?
• Kindly include all the conversations you had with casino regarding this matter. This includes, emails, live chat screenshots and transcripts.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Chuzza90Choo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru