GOOSPIN Casino - Player’s winnings have been confiscated.

Deposited $50. Used the daily 20% first deposit bonus.

played 1 slot and ended up cashing out $5383.25, but then shortly after my balance was at $0 and all my winning forfeited.

I was told by chat that my account was under investigation for "suspicious betting activity" and then the next day told that I would not be recieving my winning as "the system detected betting activity that did not meet the applicable terms"

Repeatedly asked for any evidence or what exactly was "suspicious" about it but I get nothing back.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the terms of the 20% first deposit bonus you used, preferably a link or a screenshot showing the applicable betting restrictions?
• Which slot did you play? Could you also describe your gaming style in more detail?
• Could you please send me the complete conversation with casino support about the investigation and forfeiture, including any emails you received? If the casino contacted you by email, please forward the original messages in .eml or .msg format. My email address is veronika.f@casino.guru.
• The casino stated that it returned your last deposit. Have you received the $50?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Hjk92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I played the slot "4 clover pots hold and win" by boongo.

My play style is casual. Switching between normal/med/fast spins every now and then, but nothing extreme.

Goospin only contacted me through chat on their site. I have never received any emails from them.

I can’t confirm if I recieved the $50 deposit back as I had multiple $50 deposits made to my account on that particular day.

Dear Hjk92,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Ok no worries, thanks.

May I ask, has this casino ever gotten back to you guys about any disputes?

Dear Hjk92,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

I would also like to be transparent that GOOSPIN Casino has so far not responded to any complaints on our website, and based on the casino’s current Safety Index, there is unfortunately a relatively low chance that they will participate in this complaint. Nevertheless, I will still invite the casino to participate and provide them with an opportunity to explain the situation.

Dear GOOSPIN Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

The account is still open, the casino just forfeited the entire balance under "suspicious betting activity"

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Hjk92,

Unfortunately, despite our attempts to contact GOOSPIN Casino and the additional time provided for a response, the casino has not participated in resolving your complaint.

I have reviewed the evidence you submitted, including the screenshots showing your unsuccessful withdrawal and the subsequent confiscation of your winnings.

The casino informed you that the funds were forfeited due to suspicious betting activity. However, it did not provide a specific explanation or supporting evidence establishing which rules were allegedly violated.

Without the casino's cooperation, I am unfortunately unable to investigate these allegations further or help secure the return of your winnings.

I will therefore mark your complaint as unresolved in our system. This will negatively affect the casino's Safety Index on our website. I understand that this is not the outcome you were hoping for. However, the decrease in the rating may encourage the casino to reconsider its approach in the future.

If the casino subsequently provides relevant information or proposes a meaningful solution, I will reassess the case and consider reopening your complaint if there is a reasonable basis to continue.

Unfortunately, I could not verify a suitable independent dispute resolution service for this casino. If you are located in Australia, you may report the website to the Australian Communications and Media Authority (ACMA) through its official interactive gambling complaint form. Please note that this is a regulatory reporting channel and cannot secure payment of your winnings.

I'm sorry I could not be of more help on this occasion.

Best regards,

Samuel