Good Day 4 Play Casino - Player’s withdrawals are delayed due to bonus issues.

The casino has denied my withdrawal twice, claiming that I violated the bonus terms and conditions.

The first time I won €400

And the casino rejected the request, claiming that I played 6 bonuses in a row

Now I had a break from the casino for over a month and used three promos

And the casino refused again, claiming that I violated the terms, even though this time I only played 3 bonuses in a row. Went. I looked at the deposit history and the casino history does not indicate which of the transfers are for bonuses and which are not, so this bonus policy is sick.

A month between bets should not be considered continuous play, especially since the casino itself does not visibly indicate which transfers have used a promo code and which have not.

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Good Day 4 Play Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify whether you were able to enter all promo codes without any errors or warnings and if all bonuses were activated with no restrictions.
• Where did you get the promo codes from? Did the casino send you promotional emails, or were they listed on their website?
• Were you able to finish wagering requirements for the bonuses you activated?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I managed to enter all the codes without any warnings or errors.

The casino sent me promotional emails, and I used them as well as the ones on the casino website.

After the first denied withdrawal, I read the casino's terms and conditions and it said that you can use 6 bonuses in a row, unless there are days between them. That's why I played 3 bonuses in a row this time without any worries because I remembered that it was stated that you can use 6 bonuses in a row unless there are days between bonuses. But now when I went to check the casino's bonus conditions, they had been changed and it said that you can only play 6 bonuses in a row, and the "unless there are a few or days between them" had disappeared. So I suspect that the casino is also changing its terms and conditions in real time to avoid paying out winnings.

I managed to recycle everything

I usually played the same game called Book of the Fallen.

And I'll add a note that I also made deposits where I didn't use a promo code, but after a month it's impossible to remember how many I've made, and especially since the casino hasn't clearly posted them anywhere, I think it's a very distorted operation.

No coaching has been requested.

I locked myself out of the casino because I don't want to be exposed to this abuse anymore.

Dear player, could you please specify what the exact amount of winnings was upon the wagering of 3 bonuses being completed? Did the casino confiscate all the funds, or was the sum of deposits returned to your balance? Can you please share the screenshot of your bonus and deposit history?

Please specify what you meant by locking yourself out of the casino. Have you requested to close your account?

The amount was €250 and I got back the last deposit which was €15.

I self-excluded myself from the casino website, so I can no longer access the casino history. But I will post all the screenshots I took from the casino.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you REALSPINISASCAM for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Good Day 4 Play Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Dear REALSPINISASCAM, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear REALSPINISASCAM,

I have tried to contact the Good Day 4 Play Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (complaints@cga.cw) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter