The player from Finland has her withdrawal request rejected by GOOD DAY 4 PLAY due to alleged violation of bonus rules, claiming that making six or more consecutive deposits with a promotional code constitutes abuse. Following the rejection, her deposit of 15 euros is returned to her game account, even though she only made three deposits since her last attempt to withdraw €350.
Good Day 4 Play Casino - Player's withdrawal is rejected.
Opened
Current status
Waiting for player to reply
6d 22h 54m 34s
Good Day 4 Play Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
17 hours ago
Translation
Withdrawal request rejected due to violation of bonus rules
When a player abuses bonuses, GOOD DAY 4 PLAY has the right to apply them. measures to such a player, namely: to remove, cancel all existing bonuses and bonus winnings; to block the player's account immediately. Making six or more consecutive deposits with a promotional code indicates abuse of the bonus policy. To avoid such abuse, the player should make deposits from time to time without a promotional code (the deposit should be less than the average amount of previously made deposits)
The deposit amount of 15 euros has been returned to the game account.
They did the same thing to me on 4/4 when I tried to withdraw €350 and they cited the same reason, since then I have only made 3 deposits.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot of your bonus history?
- Have you activated a bonus with each deposit you have made into this casino so far?
- Could you kindly specify how you activated the bonuses? Did you use a promo code, or were the bonuses available for selection during the deposit process?
- Did you receive any pop-up notifications or warnings with your sixth deposit informing you that you were not eligible for a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
