Good Day 4 Play Casino - Player's deposit for bonus has been delayed.

Hi,

I deposited 10 Euro into this casino for a promotion and the money had been deducted from my bank account but there was no bonus added to my account. I immediately contacted the support and was advised it would be successful in 2 hours from my time of deposit. I waited and now it has been over 2 days. I have contacted multiple times and have been provided no help what so ever. The chat either gets disconnected or I dont receive a response.

I either want a refund or the bonus added to my account

Dear taybanks,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially if the transaction appears as 'failed', the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear taybanks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas

No funds have been refunded to my bank account nor has the bonus or funds been added to my casino profile. Disappointing

Thank you

Taylor

Thanks for your reply.

• Have you contacted your bank and asked for assistance?
• Could you please share your attempts at resolving the issue with your bank's support? Send the information to my email at tomas@casino.guru

Dear taybanks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru