The player from Germany has been waiting for 25 days for a withdrawal of €300 after canceling his account due to a lack of communication from the casino. Despite submitting the necessary documents multiple times, there has been no progress or assistance from Gombolingo.
Gomblingo Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
0d 16h 58m 32s
Gomblingo Casino
Safety Index 4.8 LowCase summary
Discussion
Public
Public
1 week ago
Translation
Hello, I deposited €20 on August 30th, 2026, which I then wagered, leaving me with €300 after deductions. Nothing happened for two weeks. Then I inquired about the status. They said it was the documents. I sent everything multiple times. Okay, so on September 15th, I cancelled the account because I hadn't heard anything from them and requested a new withdrawal. So, I've been waiting for 25 days for €300 without any progress or help from Gombolingo. I'm also trying to access it through a streamer, but still nothing.
Automatic translation:
Public
Public
6 days ago
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Public
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6 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which verification documents did the casino ask for, when did you submit them, and have you received any confirmation that they were approved?
- Could you please send me screenshots of your withdrawal history showing the requests and their current status, along with your complete correspondence with the casino about the withdrawal and verification? If the correspondence was by email, please forward the original emails in .eml or .msg format. My email address is veronika.f@casino.guru.
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
