The player from Spain had requested a withdrawal from Gomblingo a month ago but faced ongoing issues, including being required to meet a x5 rollover requirement and being prohibited from withdrawing through the deposit channel. After submitting the requested documents, he received no communication beyond the acknowledgement of receipt, which led to frustration over the casino's professionalism. The complaint was marked as resolved after the player confirmed the issue had been resolved. We closed the case while remaining available to assist with any future problems.
Gomblingo Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €200
Gomblingo Casino
Safety Index 4.1 LowCase summary
Discussion
Public
Public
3 months ago
Translation
I can't withdraw my funds from Gomblingo.
Some time ago, towards the end of 2025, I was playing with them. After a while, I decided to quit, and that's when my problems started.
Initially they ask me to perform a x5 Rollover. Which I do by playing roulette because it's a house rule.
After this, they still haven't released my funds. Furthermore, and this really infuriates me, they won't let me withdraw through the same channel I used to make my deposit! Only through Skrill (thankfully I have it).
How is it possible that they won't let me withdraw through the same channel I used for the deposit? If they won't let me withdraw, then logically they shouldn't let me deposit through that channel either, right?
Now they are asking me for various documents (including Skrill's documentation), which I kindly agree to and proceed to send them.
Their last update, as of February 6th, was that my documentation had been received and reviewed, and that they would contact me if they needed any further information.
They haven't said anything to me at all since.
It's unbelievable how unprofessional and unprofessional they can be with customers. I'm outraged by this casino's lack of professionalism.
I hope that you at Casinoguru can help me, just as you have done with some other houses best left forgotten.
I await your response
Warm regards
Automatic translation:
Public
Public
3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Sensitive attachment
Sensitive attachment
3 months ago
TranslationGood afternoon,
Sorry for the delay. I thought I had to answer the casino.
I've attached the answers:
Have you made any successful withdrawals before? No. I've never requested one. Except this time.
Could you confirm that you have passed the KYC verification? The casino requested documentation from me via email, which I have accessed. I have sent all the requested information.
I have the emails that prove what I'm saying.
Did you accumulate your winnings with or without an active bonus? I didn't claim a bonus. Some casinos impose terrible conditions for withdrawing funds.
I await your news
Greetings
Automatic translation:
Public
Public
2 months ago
Dear Player,
Thank you for your response. Could you please attach a screenshot of the verification tab in your casino account?
Additionally, could you please attach a screenshot of your pending withdrawal as well?
Thank you in advance for your cooperation.
Sensitive attachment
Sensitive attachment
2 months ago
TranslationGood afternoon Attila,
I have a conversation, which I've attached, in which they don't tell me if my account is verified. They claim they'll respond by email, but all I've received by email is confirmation that they received my material.
They also told me to do it through a different browser, and what I've done is try to withdraw the money again (I think I've tried three times now) using a different device that I haven't used yet. I've attached a screenshot. I don't know what excuse they'll give for this.
I get the feeling that the casino isn't following the rules and is delaying the withdrawal.
Not to mention that they don't pay me in the same format I used to make the deposit, which would be the logical thing to do.
I await your news.
Warm regards
Automatic translation:
Public
Public
2 months ago
Hello JoseRD,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Public
Public
2 months ago
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
Public
Public
2 months ago
Dear JoseRD,
I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.
At this point, I would like to invite a representative from Gomblingo Casino to join this conversation and assist in addressing the complaint.
Dear Gomblingo Casino,
Could you please provide your comments regarding this matter?
Thank you in advance for your cooperation and for sharing any relevant information.
Public
Public
2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear JoseRD,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Munya
