The player from Germany had successfully withdrawn from gomblingo.com but faced issues after requesting a second withdrawal of €150, which incurred an 8% fee. After canceling the initial withdrawal and increasing his balance, he discovered that his account balance had been reduced to €20 due to claims of bonus manipulation, despite having completed the required wagering. He sought assistance in claiming his winnings. The Complaints Team reviewed the case and, after considering the casino's evidence of multiple betting violations exceeding the maximum allowed stake, concluded that the complaint was unfounded and was unable to assist further, resulting in the rejection of the player's complaint.
Gomblingo Casino - Player’s winnings are confiscated due to bonus manipulation claim.
Closed
Our verdict
Unjustified complaint
Amount: €290
Gomblingo Casino
Safety Index 4.1 LowCase summary
Discussion
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9 months ago
Translation
Dear Guru team!
I have already made a successful withdrawal at gomblingo.com and my account is fully verified
Then 2 small further deposits (lost)
And then I successfully wagered the 4th deposit bonus (with outrageously high wagering requirements of x80) and finally requested a withdrawal of €150!
After about 24 hours, I received an email from the payout department stating:
Only one withdrawal per month is free. A withdrawal is possible, but I have to pay a fee of 8% for it!
(According to the terms and conditions) and should reply to the info email directly with my decision....
Then I thought about it and cancelled the withdrawal request the next morning
I continued playing for a few hours with my €150 real money balance and eventually almost doubled it to €290!
I really wanted to have this amount paid out via bank transfer, even if it meant paying a hefty 8% fee!
I then also emailed the payment team, agreeing to the withdrawal fee.
Then I heard nothing for two days and waited for the payment to arrive.....
When I log into the casino account today, I see an account balance of 20€ and an internal message: Bonus manipulation
therefore the deposit was refunded and all winnings were retained!!!
Complete shock
I then immediately went to the live chat to clarify the matter...there they told me that I supposedly had to wager the €150 that had been canceled at the time of withdrawal five times before another withdrawal could be made!?? Bonus manipulation!?? Huh!??
I have documented everything and find it so brazen...how someone would try to deprive a customer of their hard-earned winnings (wageringx80) with such pathetic statements (excuses)!
Truly BOTTOMLESS
I ask you, help me to get my rights
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9 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you haven't made any additional deposits or activated any other bonuses after you canceled the withdrawal?
- Do you have any screenshots or documentation that could support your claims concerning the conversations you had with the customer support team? Please send it to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
TranslationHello, thanks for the quick reply!
Yes, correct...I haven't made any further deposits/activated any bonuses since then!
LG, Konstantin
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9 months ago
TranslationI sent you two emails with receipts... hope you received them!?
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9 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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9 months ago
Hello there,
Thank you heretowin for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Gomblingo Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.
Thank you!
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9 months ago
TranslationSince gomblingo has never responded to my inquiries...I unfortunately already have a suspicion as to a statement.
Thank you dear Casino Guru Team
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9 months ago
Dear Peter,
On 17/08/2025, the player activated GOBLINPLAT100 from the 4-in-1 Welcome Casino Package, deposited the amount of 20€ and received a 100% casino bonus. While participating in the bonus campaign, the player placed more than 100 bets with stakes of 2 EUR or more, and thus exceeding the maximum bet threshold.
According to the General Terms & Conditions:
8.8.1. Casino bonus manipulation amongst others, may consist of:
(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.
As the player stated, he was informed about his bonus manipulation. All bets placed in violation of the campaign rules can be verified in the bet history of their account which the customer can provide and serves as clear evidence of the player's action and can be used to support the case. It should also be noted that the winnings were redeemed and the deposit of 20€ was returned to the player’s active balance.
Best regards,
Gomblingo Casino
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9 months ago
Thank you for the update Gomblingo Casino representative.
Dear heretowin, would it be possible to provide me with your betting history for review? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!
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9 months ago
TranslationRespect for gomblingo for answering you!
Nobody has replied to my emails 🤔
Dear Peter, I sent you some screenshots which clearly show, based on the rounds played, that I played through the bonus with very low average stakes!
LG
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9 months ago
TranslationDear gomblingo team....
Sure, I had a good start and luck despite the high sales conditions...it can happen sometimes 😉
Wouldn't it be wiser to allow the customer his small success... instead of immediately looking for rule violations on the second attempt to cash out.....
It's damaging to the image.....
Thank you for your understanding
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9 months ago
Thank you for the update heretowin, would it be possible to provide me with a more detailed view of the bets you have taken during the wagering of the bonus? I would like to point out that the max bet rule is an industry standard that we do not like to go against, but we still like to review each case separately to determine if any unfair advantage has been gained. If you have a substantial amount of max bet violations however, I do not think we will be able to assist you in this matter. Thank you in advance for providing me with the details!
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9 months ago
TranslationDoes this mean I have to take hundreds of pictures?
A maximum bet of 5% of the bonus
(40€) would be, according to my calculations, at most 2€
The industry standard is €5 maximum bet per round with an active bonus...
Oh well...
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9 months ago
The casino's terms and conditions say the following:
8.8.1. Casino bonus manipulation amongst others, may consist of:
(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.
If you can provide me with just the screenshots of the bets that violated the lower amount, I would appreciate that. If there are too many to go through, I think it is safe to say that an unfair advantage was gained, and there won't be anything more we can do in this situation.
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9 months ago
TranslationI just looked it up and out of thousands of bets placed I only found 4 bets with a stake of 3€
The absolute average is 20 cents per round!
Well, really ridiculous... bonus manipulation😉
Accordingly, the reviews about gomblingo on the internet are also 😖
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9 months ago
TranslationThe highest stakes I found...€4...€3...
There are thousands of bets in total, and by far the majority of them are between 10 and 40 cents.....
The casino had already approved the withdrawal...but then asked me if I agreed to the 8% fee (for the second withdrawal within a month)...
I then canceled it and continued playing with my real money...and doubled the winnings....
When I requested the amount of 290€ again for withdrawal
applied...... canceled the casino after 2 days of waiting
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9 months ago
TranslationEven charging an 8% fee for a second withdrawal per month is outrageous!
The maximum bet with a bonus is on average €5 per round
Here 12€ is set and behind it is written in small letters..."or 5% of the bonus" ...depending
If consumer protection would address this issue... the question would be answered immediately....
Deception without end🙁
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9 months ago
Thank you for the update heretowin. I will keep you updated about any new developments.
Dear Gomblingo Casino representative, Would it be possible to provide me with the player's betting history for a better review? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!
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8 months ago
Dear Peter,
Based on the information already provided by the player and our previous explanations, it seems unnecessary to continue further deliberation on this matter.
The bonus campaign was active from 17/08/2025 11:51:10 (UTC +0) to 18/08/2025 10:42:36 (UTC +0). The screenshot of the three bets provided by the player shows they were placed on 18/08/2025 at 10:14 (UTC +0), during the bonus campaign. So, their picture serves as a clear confirmation of the player's bonus manipulation.
As explained earlier, the maximum allowed bet stake is €12 (or equivalent in other currencies) or 5% of the bonus, which means the player’s maximum stake was €1, not €2 as they claimed.
The information confirms that the player exceeded the allowed bet limits, admitting to placing bets of €3 and €4 during the bonus period. Therefore, the actions that were taken fully complied with our Terms and Conditions, resulting in the voiding of any winnings claimed in violation and reverting the balance to the original deposit.
Best regards,
Gomblingo Casino
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8 months ago
TranslationKeep it up gomblingo!
As a thank you, I will
negatively rated on all major portals
These are hidden tricks with 12€ (5% whichever is higher)
I hope it closes soon!
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8 months ago
Thank you for the clarification Gomblingo Casino representative; however, I would like to review the full gaming history to determine if any unfair advantage has been gained by the player. In an ideal scenario, casinos should enforce their bonus maximum bet rules at the software level and therefore prevent players from placing higher bets than allowed. If enforcing max bet limits is not possible for any reason, the casino should carefully judge each case individually. Some players may break the rule by accident, e.g., by clicking the 'Max Bet' button on a slot machine by mistake. It is unfair to punish them for this, especially if they didn't win anything in the game rounds with over-the-top bet sizes. For that reason, I would like to once again request the player's full game history. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!
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8 months ago
Dear Peter,
Please be aware that it is the player's sole responsibility to acknowledge the applicable Bonus Terms & Conditions before activating any campaign. By activating the campaign, the player expressly confirms acceptance of these terms and agrees to abide by them.
In this particular thread regarding the case, the player themselves provided and confirmed that they had placed multiple bets in breach of the bonus terms. While they have full access to their complete betting history and could have provided it in full, even the partial evidence they chose to submit demonstrates a consistent disregard for the rules. This is not a matter of one or two accidental bets. We are looking at numerous wagers placed with stakes between €1.20 and €4.00, in clear excess of the €1.00 maximum stake allowed under the campaign.
This represents a consistent and clear violation of the Bonus Terms & Conditions. As outlined in our rules, any breach of the promotional terms may result in forfeiture of the bonus and associated winnings.
Based on the evidence provided so far, we believe the complaint to be unfounded and maintain that all actions taken remain fully in line with the initially agreed Bonus Terms & Conditions.
Kind regards,
Gomblingo Casino
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8 months ago
Thank you for the update. If the evidence so clearly supports your position, then it should be no issue to provide it for review. Once again, I would like to request that you provide me with the player's full game history for review so we can reject the complaint. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!
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8 months ago
Hi Peter,
We'd like to inform you that we have contacted you to the provided email address.
Kind regards,
Gomblingo Casino
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7 months ago
Thank you for providing me with the evidence Gomblingo Casino representative.
Dear heretowin, as explained earlier, the max bet rule is an industry standard that we do not like to go against, but we still like to review each case separately to determine if any unfair advantage has been gained. As there was a substantial amount of max bet violations, we are unable to assist further in this matter. As such, we are forced to reject your complaint. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Kind regards,
Peter
