The player from Hungary is facing significant delays with two overdue withdrawals, amounting to 400,000 HUF, requested on September 20 and 21, which remain under review despite a prior withdrawal being processed. She seeks an investigation, a specific explanation for the delays, and the immediate release of her funds, as they are vital for her living expenses.
Golisimo Casino - Player's withdrawals are delayed and under review.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 48m 10s
Golisimo Casino
Safety Index 7.4 Above averageCase summary
Discussion
Public
Public
58 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
58 minutes ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which games did you play to accumulate your winnings—slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without an active bonus?
- Are both withdrawals still under review?
- Please forward the relevant emails and complete live chat transcripts concerning these delays to veronika.f@casino.guru, including any updates received since 29 September.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
