Golisimo Casino - Player’s withdrawals are delayed.

I requested two separate withdrawals totaling 140,000 HUF: - 40,000 HUF on September 21st, 2026 - 100,000 HUF on September 22nd, 2026

My account does not require any verification (as indicated on my verification page: "Your account does not require verification"). I have not broken any terms or conditions, yet both payout requests remain in "pending" status for over two weeks. Live chat support only sends automated template answers asking for patience, and recently they have completely stopped responding. I am submitting this complaint to request Casino Guru's help in processing my withdrawals.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Borsos_Balazs,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.