Golisimo Casino - Player's withdrawal is delayed at Golisimo Casino.

Dear Casino Guru Team,

I am submitting this complaint regarding Golisimo Casino due to a withdrawal delay that appears to significantly exceed the timeframe stated in the casino’s Terms and Conditions. I also feel that the casino has not provided clear or meaningful information when I have contacted customer support about the status of my withdrawal.

On 24/05/2026, I made two separate deposits of 344 EUR and 358 EUR. I then played with the deposited funds and, on 26/05/2026, submitted a withdrawal request for 500 EUR. No bonuses were used in connection with these deposits or gameplay.

As of today, 16/06/2026, the withdrawal is still marked as "processing." According to the verification page in my account, no account verification is currently required.

The casino’s Terms and Conditions state that withdrawals should be processed within three business days. This timeframe has now been exceeded by a significant margin. Despite contacting live chat support multiple times, I have not received any meaningful update regarding the reason for the delay. I was also informed that specialists would contact me by email, but I have not received any such communication.

Given that 21 calendar days have passed since my withdrawal request, and the casino has still not processed the payment or provided a clear explanation, I am asking Casino Guru to assist me in resolving this matter. My desired resolution is for Golisimo Casino to process and pay out my pending 500 EUR withdrawal without further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pacek_nemzetkozi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas