Golisimo Casino - Player's withdrawal is delayed at Golisimo Casino.

Dear Casino Guru Team,

I am submitting this complaint regarding Golisimo Casino due to a withdrawal delay that appears to significantly exceed the timeframe stated in the casino’s Terms and Conditions. I also feel that the casino has not provided clear or meaningful information when I have contacted customer support about the status of my withdrawal.

On 24/05/2026, I made two separate deposits of 344 EUR and 358 EUR. I then played with the deposited funds and, on 26/05/2026, submitted a withdrawal request for 500 EUR. No bonuses were used in connection with these deposits or gameplay.

As of today, 16/06/2026, the withdrawal is still marked as "processing." According to the verification page in my account, no account verification is currently required.

The casino’s Terms and Conditions state that withdrawals should be processed within three business days. This timeframe has now been exceeded by a significant margin. Despite contacting live chat support multiple times, I have not received any meaningful update regarding the reason for the delay. I was also informed that specialists would contact me by email, but I have not received any such communication.

Given that 21 calendar days have passed since my withdrawal request, and the casino has still not processed the payment or provided a clear explanation, I am asking Casino Guru to assist me in resolving this matter. My desired resolution is for Golisimo Casino to process and pay out my pending 500 EUR withdrawal without further delay.

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Dear pacek_nemzetkozi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

No other successful withdrawals.

Last contact was on the day of filing the complaint.

Later on, they sent me an email about KYC document upload request which I completed. No replies recieved yet, withdrawal still not processed.

Thanks for the update.

• Which document was requested from you?
• What was the date you provided? Was the document approved since your last post?
• Has the casino started paying you out?

Please let me know.

Which document was requested from you?

ID + Selfie with ID with the site in background

What was the date you provided? Was the document approved since your last post?

Provided on Jun 18 2026. Not approved. The verification page is blank when I open it, no descriptive message.

Has the casino started paying you out?

No. No payment, no communication.

Dear pacek_nemzetkozi,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear pacek_nemzetkozi,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Golisimo Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Golisimo Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pacek_nemzetkozi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel