Golisimo Casino - Player's withdrawal is delayed.

hello i am withdraw since 8/6 i sent all my documents and they ask always for extra time in live chat the dont answer in my emails and they say that they dont know about when i will get the money please help me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear tatsi97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I will answer

1)Have you made any successful withdrawals before?

1)yes I withdraw 3 times with out verified

2)Could you please confirm that your account is fully verified?

2)yes I already sent it 12 working days before and they told me everything is fine but my withdrawal is still locked

3)Have you accumulated your winnings with or without an active bonus?

3) all my wins is without active bonus

4)Could you please update us on the current status of your withdrawal request?

4) is still pending since 8/6/2026

5 )Is it marked as pending or processed in your casino ?

5) yes is still pending and they don’t answer my emails or when they answer they told me that they looking for but is been a lot of days and they ask for extra and extra time and they say that they don’t know about when they will respond

please help me guys it’s been a long time I need the money for a doctors

Dear tatsi97,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samko, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear tatsi97,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Golisimo Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Golisimo Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

I wanted to provide a brief update.

As I have not yet received a response from the casino, I have made an additional attempt to contact them outside of the complaint thread in the hope of establishing communication.

I will allow the casino one more week to respond. Hopefully, they will join the discussion and provide the necessary information so that we can continue reviewing this complaint. If they remain unresponsive, I will proceed in accordance with our complaint resolution process.

Thank you for your patience and cooperation.

Hello everyone,

thank you for your patience.

Dear tatsi97,

I would like to provide a brief update regarding your complaint.

I am still waiting for a response from Golisimo Casino regarding the requested clarification. I have already made additional attempts to establish communication with them, and I will give the casino some more time to respond and provide their position on the matter.

If the casino remains unresponsive after this additional period, I will proceed according to our complaint resolution process.

Thank you for your understanding and patience.

Hello everyone,

Dear tatsi97,

I wanted to check with you whether there have been any updates from the casino or whether you have received any communication from them directly.

From my side, unfortunately, I have still not received any response despite my attempts to contact the casino. At this point, the situation does not look very promising, but I would like to make sure there have been no developments on your side before proceeding further.

Please let me know if you have received anything from the casino.

Thank you for your cooperation.

Dear tatsi97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru