Golisimo Casino - Player's withdrawal has been delayed.

I have been playing at this casino for a while and had even moved up in the VIP rankings. I was eventually dropped back down to level 1 but continued playing with them because they paid me quickly and within their terms and conditions.

I had a big win on the casino and since then they let the withdrawals stay pending for weeks at a time. They do no even respect the weekly/ monthly withdrawal limits that the terms have in place. Please contact the casino in order for me to get answers

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Dear AkTatz009,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you currently have three pending withdrawal requests? Is three the maximum number of withdrawal requests you are allowed to have pending at the same time?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina