The player from Ireland requested a withdrawal over two weeks ago, but it has not been approved despite her inquiries. She notes the slow processing time and that with the capped withdrawal limit, it will take over three months to access her winnings.
Golisimo Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
4d 10h 18m 54s
Golisimo Casino
Safety Index 7.9 Above averageCase summary
Discussion
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3 days ago
Like countless others on here I requested a withdrawal over 2 weeks ago and it has not been approved. They just keep saying they have a lot of requests and cannot say when it will be processed. How can this be possible in this day and age?
I only played with cash and withdrawals are capped at 500. I have 1.3k left in the account at this pace it will take 3 plus months to receive the funds.
Public
Public
2 days ago
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Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
