The player from Germany had been waiting for two weeks for a €400 withdrawal that had not been processed. Despite daily inquiries in chat, the staff only indicated that it would be completed soon without providing any updates. The complaint was marked as resolved by the player, and the issue was closed in the system.
Golisimo Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €400
Golisimo Casino
Safety Index:HighCase summary
Discussion
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5 days ago
Translation
Hello, my €400 withdrawal hasn't been processed for two weeks now. I ask daily in the chat when it will be done, and the chat staff just keep saying it will be done soon. Nothing has happened yet, and I've been waiting for two whole weeks!
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yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Dear Maiko456,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Since when are you attempting to withdraw your winnings from the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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yesterday
TranslationThere were no previous payouts. It was achieved with the help of a bonus; I adhered to all bonus rules. KYC was only requested from me on May 9, 2026. I submitted the final document today.
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yesterday
TranslationI have been trying to withdraw the payment since April 23, 2026.
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23 hours ago
TranslationKYC is approved. But nothing has been transferred yet.
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22 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Maiko456,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
