Golisimo Casino - Player's account verification is delayed.

they don’t want to vertify my account and are just giving me the same answers over and over that they are on the case. i won the max win and they are all giving me congratulations, but no action.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Funbetdontpay,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that you are in the process of verifying your account?
• Could you please provide me with any relevant correspondence with customer support? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

I send you a e-mail about it.

Hello Funbetdontpay,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok

I have received your email. Going forward, please answer questions in the complaint thread.

In the email message that you sent, you confirmed that you played slots and you were using a deposit bonus to achieve your current balance.

Could you please let me know which documents you have already provided and when exactly you sent the last one?

Please send a screenshot of your verification page so we can review which documents are successful or are still pending.

Kindly please forward all relevant communication between you and the casino to jean.s@casino.guru? You mentioned that they congratulated you and said that verification takes a lot of time. Please provide evidence of your communication with casino support.

I sent you the emails now

I already provided id( passport) my adresse( bank statement) and two of my withdraws with my cards.

its been 29 days now since i sent in my first documents!!

Dear Funbetdontpay

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Okey thank you

Hello Funbetdontpay,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Golisimo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Will golisimo even answer this??

Hello Funbetdontpay,

At this point, we cannot say for certain whether Golisimo will respond. However, we will continue our efforts to contact them through multiple communication channels in the hope of obtaining a response.

Should there be any developments or should we receive any communication from the casino, I will inform you immediately.

In the meantime, please also keep me updated if there are any changes on your side or if the casino contacts you directly.

Thank you for your patience and cooperation. I understand that waiting can be frustrating, and we will do our best to move the case forward.

Today i got a text from the vip manager on whats app that my account was verified!! I went in and it said that my account was verified by now, i talked to the live chat they say the its verified for now but if they need more info they will tell me. I have now a pending withdraw👍

Hello Funbetdontpay,

I am happy to hear things are moving in the right direction. Please keep me updated on any new developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Funbetdontpay,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia