Golisimo Casino - Player's account verification is delayed.

they don’t want to vertify my account and are just giving me the same answers over and over that they are on the case. i won the max win and they are all giving me congratulations, but no action.

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Dear Funbetdontpay,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that you are in the process of verifying your account?
• Could you please provide me with any relevant correspondence with customer support? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean