Golisimo Casino - Player believes that their withdrawal has been delayed.

Hello,

I would like to update my complaint regarding Golisimo Casino.

My withdrawals continue to be delayed beyond the timeframe they have communicated. When I contacted their support, they told me that their external payment gateway is experiencing issues due to a security audit and a high volume of withdrawal requests. They claim this is the reason why withdrawals are delayed.

However, I have now been waiting for a long time, and I still have not received my funds. I am concerned that they are not processing withdrawals within a reasonable timeframe, and I would appreciate it if you could investigate this further.

Thank you for your assistance.

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Dear Funbetdontpay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Funbetdontpay,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdraw have not successfully been done and they just say its delayed. This i the message i always get.

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.

Thank you for your assistance.