Golisimo Casino - Player believes that their withdrawal has been delayed.

Hello,

I would like to update my complaint regarding Golisimo Casino.

My withdrawals continue to be delayed beyond the timeframe they have communicated. When I contacted their support, they told me that their external payment gateway is experiencing issues due to a security audit and a high volume of withdrawal requests. They claim this is the reason why withdrawals are delayed.

However, I have now been waiting for a long time, and I still have not received my funds. I am concerned that they are not processing withdrawals within a reasonable timeframe, and I would appreciate it if you could investigate this further.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Funbetdontpay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Funbetdontpay,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdraw have not successfully been done and they just say its delayed. This i the message i always get.

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.

Thank you for your assistance.

Have you made any successful withdrawals before?

Yes, I have received successful withdrawals from Golisimo before.

Could you please confirm that you have passed the KYC (Know Your Customer) verification?

Yes, my account is fully verified, and I have passed the KYC process. There are no outstanding verification requirements.

Have you accumulated your winnings with or without an active bonus?

The winnings were accumulated without an active bonus.

Could you please clarify the exact date when you requested the withdrawal? Please upload a screenshot of your withdrawal history directly to this thread.

I requested the withdrawal on 20 July 2026, which means it has now been 15 days. I will also upload a screenshot of my withdrawal history to this thread.

Despite contacting support several times, I continue to receive the same generic response that the finance team is working on it. Unfortunately, after 15 days, I still have not received my withdrawal or any clear explanation for the delay.

Thank you for your assistance.

Best regards,

Ole

I would also like to point out that while my withdrawal has been pending for 15 days, Golisimo continues to send me promotional emails encouraging me to gamble with my remaining balance. They even offered me a "10% Safety Bonus" based on my balance of 815,265 NOK, instead of processing my withdrawal. I find this very concerning, especially while my funds remain unavailable. I have attached a copy of the email.

Thank you for your answers.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Please post a screenshot of your withdrawal history directly to this thread.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

it took 17 days to process, and that normally how long it takes to do a withdraw at this casino…

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

i do crypto, solana. So thats should be easy for them…

Please post a screenshot of your withdrawal history directly to this thread.

i did on the post over

One of my withdrawals was pending for approximately 17 days before it was finally processed.

What I find particularly concerning is what happened when I contacted Golisimo’s Live Chat. While I was actively speaking with support, my previously delayed withdrawals were suddenly processed. I subsequently received an email from Golisimo confirming that the previous withdrawal requests had been successfully processed.

When I asked why they had been delayed for so long, their VIP representative explained that it was "very likely" that Finance had identified and cleared a backend hold affecting the previous transactions. However, he also stated that he did not have access to the technical logs and therefore could not confirm the exact reason for the delay.

I have now been told that my account is not restricted, but my current withdrawal is once again sitting in the Finance Department’s queue.

Golisimo has also confirmed that my current account level is Level 1, which gives me a withdrawal limit of 5,000 NOK per 24 hours, with a maximum of 3 active withdrawal requests. They have stated that the level is automatically determined by my gaming activity, deposits, withdrawals and bonuses, and that they cannot manually increase it.

I have asked them to either increase my withdrawal limits or significantly speed up the processing of my withdrawals. However, their responses have repeatedly been generic, saying that the withdrawal is "in the queue" or will be processed "as soon as possible", without providing a concrete timeframe.

They have also told me that my withdrawals are still "within the expected processing timeframe", but when I asked them to specify exactly what that timeframe is in business days, they did not provide a number.

I am therefore concerned about how long it will take to withdraw the remainder of my balance under the current system.

I want to emphasize that I am not asking to continue gambling or requesting anything unreasonable. I simply want to withdraw my existing balance. I have stopped gambling completely and do not intend to continue playing.

I have screenshots and email correspondence documenting the withdrawal delays, the communication with Golisimo, their explanation regarding the possible backend hold, and their confirmation that my account is not restricted.

I would appreciate it if Casino Guru could review the situation and help me obtain a clear explanation and, ideally, a reasonable solution for withdrawing the remaining funds within a reasonable timeframe.

Dear Funbetdontpay,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Thank you for the help

Hello Funbetdontpay,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Golisimo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Lucia,

I have just received another email from Golisimo regarding my case.

I believe this may be relevant to the case, as they have now provided a more specific explanation regarding the previous withdrawal delays.

They now state that my previous withdrawals were affected by a "temporary system hold", and that the hold was cleared after their Finance team completed standard security/compliance checks.

This is more specific than their previous explanation, where they said there was only a possibility of a backend hold.

They have also confirmed again that my current withdrawal limits are 5,000 NOK per day and 70,000 NOK per month, and that Finance is currently overseeing my pending withdrawals.

I am forwarding this information so you have their latest explanation when communicating with Golisimo.

I am still concerned about the combination of the low withdrawal limits and the previous processing delays, especially since the previous withdrawals took approximately 17 days to complete.

Please let me know if you need any additional documentation from me.

Dear Funbetdontpay, thank you for the update. I would appreciate it if you could keep me informed of any further developments on your end while we await the casino's response.

Hello,

I would like to provide an update regarding my complaint against Golisimo.

Unfortunately, I am experiencing the same withdrawal delays again.

After the previous situation, where my withdrawals were delayed for around 20 days, Golisimo’s VIP Manager, Juan, specifically confirmed to me in writing that the previous delay was caused by a temporary system hold, that the hold had been cleared, and that there were no new compliance or security checks affecting my remaining withdrawals.

I then made a new withdrawal, expecting the issue to be resolved.

However, the new withdrawal is now delayed again. It has already been more than 5 full business days, despite Golisimo stating that their standard processing timeframe is approximately 3 business days.

I have contacted both Live Chat and Customer Support, but I am once again receiving the same basic and generic responses as during the previous 20-day delay.

They have told me that:

The withdrawal is "queued for processing" by Finance.

Finance may require additional time for "necessary checks".

My funds are safe and secure.

I should simply wait for Finance to process the withdrawal.

They have referred me to section 6.16 of their Terms and Conditions, stating that the relevant department is entitled to delay a request if they need more time.

The problem is that this is essentially the exact same communication I received during the previous prolonged delay.

What makes this particularly concerning is that their VIP Manager previously told me that the earlier system hold had been cleared and that there were no new compliance or security checks affecting my remaining withdrawals.

I have now asked them for a specific explanation of what is causing the current delay. Their latest response again does not identify any actual issue with my withdrawal. They only repeat that it is queued for Finance and that additional time may be required.

I therefore feel that the same situation is happening again, despite being told that the original problem had been resolved.

I am attaching the relevant correspondence/screenshots showing their previous confirmation that the system hold was cleared, as well as their latest responses.

I would appreciate it if Casino Guru could take this new delay into consideration and assist me in getting a clear explanation from Golisimo as to why my withdrawal is once again being delayed and why they continue to provide only generic responses instead of explaining what is actually holding the withdrawal.

I would strongly prefer to resolve this without further escalation, but given that I have already experienced a roughly 20-day delay and am now facing the same situation again, I believe this is important to document as part of my complaint.

Hello Funbetdontpay,

Thank you for the update and for providing the additional information.

Unfortunately, we still have not received any response from the casino regarding your complaint. We will let you know as soon as we hear back from them.

Thank you for your patience.

Hello,

I would like to provide another update to my complaint against Golisimo.

My new withdrawal has now been pending for 9 business days and has still not been processed.

This is particularly concerning because Golisimo previously told me that the earlier withdrawal delays, which lasted around 20 days, were caused by a temporary system hold. Their VIP Manager, Juan, then confirmed in writing that the system hold had been cleared and that there were no new compliance or security checks affecting my remaining withdrawals.

Despite this, the exact same situation is now happening again.

I have contacted Golisimo several times during the current delay and initially received the same generic responses stating that the withdrawal was queued for Finance and that additional internal checks might be required.

I then contacted Juan directly. He confirmed that he had escalated my withdrawal directly to the Payments Team, that my case was being treated as a priority, and that he would personally monitor the transaction.

Despite this escalation, the withdrawal is still pending after 9 business days.

Golisimo’s standard response states that withdrawals are normally processed within approximately 3 business days. I am now three times beyond that stated timeframe, even after the withdrawal was specifically escalated as a priority.

I have again asked Golisimo for a specific explanation of what is causing the delay, but I have not received a concrete explanation of what is actually preventing the withdrawal from being processed.

I am therefore asking Casino Guru to please take this latest delay into consideration as part of my complaint.

The main concern is not simply that one withdrawal is taking longer than expected. It is that the same pattern has now happened twice, despite Golisimo previously confirming that the original system issue had been resolved.

I have attached the latest correspondence with Golisimo showing the escalation to the Payments Team and the confirmation that the withdrawal is being treated as a priority.

I would appreciate it if Casino Guru could ask Golisimo to provide a specific explanation for the current delay and clarify what is actually preventing the withdrawal from being processed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

I would like to provide another update to my complaint against Golisimo.

While my withdrawal is still pending after 9 business days, and despite my ongoing complaint regarding repeated withdrawal delays, Golisimo has once again sent me a promotional email encouraging me to continue gambling.

The offer is a "10% Safety Net" with up to 50,000 NOK cashback. The email specifically encourages me to "continue the hunt for the millions" and promotes their ongoing tournaments and gambling campaigns.

This is particularly concerning given the circumstances. I am currently waiting for my funds to be processed, and Golisimo is simultaneously sending me incentives to continue gambling with my remaining balance.

This is also very similar to what happened during my previous withdrawal delay, when Golisimo sent me a 10% "Safety Bonus" based on my balance while my withdrawal had already been pending for approximately 15 days.

I am attaching screenshots of the new promotional email as additional documentation.

I believe this is relevant to my complaint because Golisimo is continuing to actively promote gambling to me while my withdrawals remain delayed and while they are aware that I am waiting for my funds.

I would appreciate it if you could add this information and the attached screenshots to my complaint.

Hello Funbetdontpay,

Thank you for the update. We’ll add this information to your complaint.

While the complaint is still being reviewed, we’d recommend not playing or using the remaining balance on the account. It’s best to avoid any further gambling activity until the complaint and withdrawal have been fully resolved.

Yes i have not gamble since 19. july

Hello,

I would like to provide another important update regarding my complaint against Golisimo.

My withdrawal has now been pending for 17 calendar days / 13 business days, despite Golisimo stating that withdrawals are normally processed within approximately 3 business days.

I contacted Golisimo again today and received another response from my VIP Manager, Juan. He stated that he had personally checked my account with the Finance Team and that my withdrawal is supposedly in the "final stages of processing."

However, the explanation they provided for the delay is that there has been a "huge spike in requests" and that their team is taking extra time to conduct security checks.

This is concerning because Juan previously confirmed to me in writing that:

the previous delay was caused by a temporary system hold;

the system hold had been cleared; and

there were no new compliance or security checks affecting my remaining withdrawals.

I have now received several different explanations for the delays, including a system hold, internal checks, an unexpected delay, a high volume of requests, and now additional security checks.

Despite being told that my withdrawal was in the "final stages of processing", it remains pending.

I have attached the latest conversation with Golisimo as additional documentation.

I would appreciate it if this could be added to my complaint and taken into consideration when evaluating the case.

At this point, I am mainly asking Golisimo to provide a clear and consistent explanation of what is actually causing the delay and to process the withdrawal.

Kind regards

Hello Funbetdontpay,

Thank you for the update and for providing the additional information.

Despite multiple attempts to contact the casino, we have still not received any response from them. I will continue trying to reach them and will let you know as soon as I receive any update or response regarding your case.

Thank you for your patience and understanding in the meantime.