GoldRider Casino - Withdrawal of player's winnings has been delayed.

Stupidly deposited to withdrawal money. Never got anything. FBI fraud report was filed, but I hold no hope. We all get caught by a scam once in a while. This was mine. Live and learn.

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Dear Ynot2936,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ynot2936,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

no, this issue is not resolved. They keep telling me to send them another $150.00 to cash out . I have already sent more than I ever should have. It’s embarrassing to get taken advantage of by a scam. I am smarter than that!

Thank you for your reply. Unfortunately, as I already mentioned, GoldRider Casino is a scam operation. The "winnings" it displays are not real, and the repeated requests for deposits are part of the fraudulent scheme. Regrettably, this means that any money deposited is lost, and there is no way to recover the claimed funds.

As this is a confirmed scam, we have no means of assisting further with the recovery of your money. The only step we can recommend is reporting the incident to your local law enforcement or financial cybercrime unit. While we understand this may not result in the return of your funds, it can raise awareness and potentially support broader investigations into such fraudulent platforms.

I will mark your complaint as "unresolved" in our system. Although this doesn’t provide the resolution you hoped for, it will negatively affect the casino’s rating and act as a cautionary warning to other players.

Please be very cautious in the future and only deposit with casinos that you have verified through trusted reviews and research. If you face issues with legitimate casinos in the future, don’t hesitate to contact us—we’ll gladly do our best to help.

Thank you for your understanding.

Best regards,

Karla M.