The player from Belgium requests a withdrawal made three weeks ago after winning with a free bonus, but has not received her funds yet. She has been informed repeatedly that the withdrawal is being processed.
GoldenPharaoh Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 59m 22s
GoldenPharaoh Casino
Safety Index 1.6 Very lowCase summary
Discussion
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Public
19 hours ago
Translation
I won with a free bonus and it's been 21 business days that I've been waiting. They keep repeating that it's being processed and that I'll receive an email as soon as the withdrawal is made.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Helene87,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
