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HomeComplaintsGoldenPharaoh Casino - Player's withdrawal has been delayed.

GoldenPharaoh Casino - Player's withdrawal has been delayed.

Closed
Our verdict

Player stopped responding

Amount: €450

GoldenPharaoh Casino
Safety Index:Very low

Case summary

The player from Germany had been waiting three months for a withdrawal without receiving any responses or reasons for the delay, despite multiple inquiries. The Complaints Team had noted that the casino had a No-Reaction Policy, which made it difficult to obtain a resolution. Unfortunately, due to the player's lack of response to follow-up messages, the complaint had been rejected.

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5 months ago

Made withdrawl told same each time delayed but money will get no reaponse sending emails jo reason why i havent had it

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5 months ago

Dear Jadeybabessssss,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika


Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

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5 months ago

Dear Jadeybabessssss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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