Goldenmina Casino - Player’s withdrawal is delayed.

Hi, I have winnings that are not being paid out. Plus, the license used is old and not valid. Even the withdrawals that are listed as accepted are not being paid out.

Warning

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Janne7676,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi, no bonus has been used. Yes, I have received small payouts. But not my larger winnings, which today amount to approximately 165,000 SEK. Kyc approved. The withdrawals are listed as accepted or pending but are not paid out despite many reminders from customer support and vip manager. Asked to speak to Operator finance without success. Golden mina has identical customer support with flash dash casino and their casino has good information about missed payments. Furthermore, the license is identical and fake from antilephone, which both golden mina and flash dash casino use. Do you know if they have any other licenses?

Taken 2 approved March 12, 2026 requested but nothing happened, it is listed as approved but nothing paid and 2 more not even approved.

I have also been blocked from live chat but can log into the casino to see my details.

Hi, just received a payment of 1500 euros. So we'll see what happens next. Due to huge delays and problems, can we keep the case open until everything is paid out?

I still have 144595.75kr that has not been paid out yet. If you can help me in any way with the casino, I would love to get it. Thanks

Thank you for your reply, Janne7676. Could you please clarify how many days the last withdrawal took to be processed? How many withdrawal requests do you currently have pending?

Do I understand correctly that you attempted to contact the casino? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hi, I have 5 pending withdrawals of about 170,000 SEK since 06/03/2026 onwards. Some have been approved but only partially paid out. I have received about 27,000 SEK so about 144,000 SEK remains. For example, I received a payment on Monday 23/3 -26 since Thursday this week 26/3-26. But as you can understand, I have a lot left and it takes an unreasonable long time. They have a policy that withdrawals should be approved within 0-24 hours, I have been waiting for weeks. Furthermore, they say a maximum of 50,000 euros per month, which they then do not hold. I have given them the IBAN number and with that I know you can make larger payments and faster than what is being done. Attached is a picture of a withdrawal of about 170,000 SEK of which they received about 27,000 SEK. So the latest withdrawal has been processed for about 3 weeks without being paid out in full. With several days between them 2 payments said received. This is an unreasonably long time and goes against their promising policy.

Furthermore, they have blocked me from live chat and have contact with a VIP manager on Telegram they gave me who responds weakly to the co-dean.

Chat with vip manager they promise payouts every weekday but it is not kept as promised. At this rate it will take months for me to get everything if I even get it.