The player from Sweden had deposited multiple times at Goldenmania and had successfully wagered his cashback bonus, winning 18,000 SEK (about 1,800 euros). However, after completing the wager, the casino had only awarded him 100 euros and had taken the rest of his winnings without clear explanation in the bonus terms. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. Consequently, no further investigation or resolution was possible at that time. The player retained the option to reopen the complaint if he chose to resume communication.
Goldenmina Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: 17,500 kr
Goldenmina Casino
Safety Index 1.3 Very lowCase summary
Discussion
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2 months ago
Hello!
I playd at goldenmania (casino) i deopsit money ower and ower but the same scrip that i loste my money. But i get my cashback with 8x whager, and i won fore the first time on that casino.. 18k swedish money so avout 1800 euro after i whager my money. But when the whager was done they took all my winning and said that i only get 100 euro.. there is no explenation in there bonus info that say this. I whager my money and i wil get my real money that they took.. what can i do
Can i do somthin? Now this is a bonus i got and i whager it but i cant fint nothing about that they going to take all money when the winning and whager is over. I can login to the casino but i hav no money left so i can not find the 17500 sek
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2 months ago
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Stay safe.
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2 months ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please clarify whether your winnings were capped upon completing the wagering requirement or only when you requested a withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
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1 month ago
Dear Barra,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
