HomeComplaintsGoldenLion.bet Casino - Player's withdrawal is delayed by the casino.

GoldenLion.bet Casino - Player's withdrawal is delayed by the casino.

Unresolved
Our verdict

No reaction policy

Black points: 48

Amount: €113

GoldenLion.bet Casino
Safety Index 0.3 Very low

Case summary

The player from Spain requested a withdrawal from Golden Lion Casino on September 24, 2026, but had not received his funds after a month, despite the casino’s terms stating a maximum processing time of 21 business days. He had complied with all requirements, yet the casino continued to hold his money, providing only generic excuses in response to his inquiries. We were unable to resolve the complaint because the casino had a long-standing no-reaction policy and did not cooperate with our attempts to mediate. As a result, the case was closed as unresolved and the casino’s rating was negatively affected.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 25 Oct 2026 | Unresolved : 27 Oct 2026
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3 days ago

I requested a withdrawal on September 24th, 2026. The casino's terms and conditions explicitly state that the standard processing time is up to 21 business days. That maximum timeframe has completely expired.

My account is fully verified, and I have complied with all requirements. However, the casino is intentionally holding my funds. Whenever I contact support, agents just give me generic copy-paste excuses about a "high volume of requests" and "routine security checks," refusing to provide a concrete timeframe for my payment.

I am filing this complaint because Golden Lion Casino is violating their own terms and withholding my legitimate funds without any valid technical or legal reason. I request the immediate approval and transfer of my withdrawal.

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2 days ago

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2 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

  • Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina


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2 days ago
esTranslationgb

No, I have never received any withdrawals from this casino.

Automatic translation:
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yesterday

Dear nachosanzz,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 40+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

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