The player from Portugal initiated a withdrawal of €159 on July 12, which is still being processed after a month. He completed the KYC process, and customer support initially indicated a timeframe of up to 21 business days, but now advises him to wait further.
GoldenLion.bet Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 11h 56m 56s
GoldenLion.bet Casino
Safety Index 0.4 Very lowCase summary
Discussion
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6 days ago
Translation
Good afternoon, I initiated a withdrawal of €159 from the casino on July 12. It’s been a month today, and the withdrawal is still being processed. I’ve already completed the KYC process, and at first, customer support said the withdrawal could take up to 21 business days and that everything was proceeding normally. Now that the 21 business days have passed, they’re telling me I have to wait. Can you help?
Automatic translation:
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13 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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13 hours ago
Dear luis0124,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Could you please confirm whether you have successfully completed the KYC verification process?
- Did you used any casino bonuses or you have currently any active bonus?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
