HomeComplaintsGoldenLion.bet Casino - Player's withdrawal is delayed.

GoldenLion.bet Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 6h 16m 46s

GoldenLion.bet Casino
Safety Index 0.4 Very low

Case summary

The player from Italy requested a withdrawal six weeks ago and has repeatedly contacted the casino, only to be informed of ongoing delays.

Public
Public
2 days ago
itTranslationgb

I have contacted the casino several times but nothing always tells me that they have delays

Automatic translation:
Public
Public
17 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
17 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


corogeanueduar has 6d 6h 16m 46s to reply

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