The player from the United Kingdom had been waiting for two weeks for a withdrawal from Golden Lion Bet and had received no response to her chat or email inquiries. The Complaints Team acknowledged the player's frustration due to the casino's No Reaction Policy regarding delayed withdrawals and the lack of communication. Despite efforts to assist, the complaint could not be processed further without evidence from the player. The team advised against future engagement with the casino due to its poor reputation.
GoldenLion.bet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Other
Amount: £130
GoldenLion.bet Casino
Safety Index:Very lowCase summary
Discussion
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10 months ago
Dear Chooper89,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to [email protected]?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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10 months ago
Dear Chooper89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
I don't really see the point hun. Like you said they never pay out and cases with them don't get resolved cause they don't reply
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10 months ago
Thanks for your reply.
I understand your point of view.
Unfortunately, without evidence of any kind, the complaint will be rejected. Thanks for your understanding. I recommend you stay away from the casino due to its no-reaction policy and overall bad reputation in the future, even if they process your payout eventually.
Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
