GoldenLion.bet Casino - Player's withdrawal has been delayed.

Good morning, I requested a withdrawal on December 1st and to date still nothing. Customer support keeps bouncing me off saying for the safety of my funds they need to do thorough checks on the withdrawal. Absurd. As of today I have not been able to enter the casino. The amount is also low (102 euros) but in my opinion they have no intention of paying me.

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Dear sabysaby,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Hi Petra, I emailed you what I see in the casino... that is, my pending withdrawal... I've written to support several times... but they hide behind the fact that they've been subjected to fraud and have slowed down the withdrawals... from December 1st, what a wait, it seems really exaggerated to me... when I threaten them to contact someone, they say goodbye and don't respond.

Dear sabysaby,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra