The player from Germany had been waiting for a withdrawal of €2,000 that was requested on July 16, 2025, which remained in 'processing' status after one month. He had a verified betting account and contacted support daily but received repetitive responses with no resolution. The Complaints Team had attempted to mediate with the casino, but due to a No-Reaction Policy and numerous unresolved complaints, no progress could be made. Consequently, the complaint was closed as unresolved, which may have impacted the casino's overall rating, potentially prompting a change in their approach.
GoldenLion.bet Casino - Player's withdrawal has been delayed for one month.
Unresolved
Our verdict
No reaction policy
Black points: 180
Amount: €2,000
GoldenLion.bet Casino
Safety Index 0.4 Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
Ladies and Gentlemen
I requested a withdrawal of €2,000 on July 16, 2025. Since then, the withdrawal has been "processing."
I have access to my betting account and my betting account is fully verified.
I contact support every day to ask when I'll finally receive my money. Unfortunately, I always get the same answers.
I sincerely hope that you can help me receive at least a portion of my 2,000 euros.
Thank you in advance for your support.
Automatic translation:
Public
Public
1 year ago
Hello,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your communication with customer support to veronika.f@casino.guru? This will help us document your case more thoroughly.
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
1 year ago
TranslationLadies and Gentlemen
I am very happy to hear from you.
I hope sooo much that you can really help me.
I am truly perplexed and desperate.
I will send you an answer to your questions tomorrow.
I would like to thank you in advance for your effort and support.
Thanks alot.
Automatic translation:
Public
Public
1 year ago
TranslationHello Veronica,
I have just forwarded you a few emails that I sent to support.
Unfortunately, I didn't receive a reply.
Furthermore, I ask support EVERY day when I will finally receive my money.
I always get the same answer: My case is still being processed.
Automatic translation:
Public
Public
12 months ago
Dear Roggedinho,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 30+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
