GoldenLion.bet Casino - Player's funds were confiscated.

Hi I deposited 1000 dollars and didn’t like the platform. I had been given a bonus but hadn’t played my 1000 dollars. I wanted to withdraw the 1000 so I cancelled the bonus. This completely wiped out the whole balance. I spoke to the customer service who said that’s the rules? It’s insane be aware of this place.

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Dear Suvo79,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposited funds.

Unfortunately, we have received multiple complaints regarding this casino. Despite our repeated attempts to contact the casino and assist players with their complaints, the casino has adopted a No Reaction Policy and generally does not cooperate with us in resolving these cases. Therefore, please be aware that our possibilities to assist may be limited.

To better understand what happened, could you please clarify the following:

• Did you place any bets or play any games with your AU$1,000 deposit before cancelling the bonus?

You can attach the evidence directly to the complaint thread.

Thank you very much for your cooperation. I look forward to your reply.

Karla M.

Hi there is no way I can show you that as the money was in my account now the balance is zero and there’s no transaction history there. When I spoke to them they said that’s just the way it is.

Hi I didn’t use my 1000 just a few spins on their bonus money and I didn’t like the concept of the games they were sticky. Once I had decided to withdraw my money it’s mentioned something about this bonus still being in play. I cancelled that thinking that will fix it and I can withdraw my 1000 but it wiped out everything. I can send you my deposit detail from the bank if you like?

This is what they have just sent me now

Dear Suvo79,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.