GoldenLion.bet Casino - Player's account is closed and winnings are confiscated.

Hello Casino Guru Team,

I would like to file an official complaint against GoldenLion Casino.

I was playing in the casino and managed to win 20,000 HUF from a bonus. However, instead of paying out my winnings, the casino blocked my account and banned me from their website. They are accusing me of having multiple accounts (multi-accounting), which is completely untrue. This is my only account at this casino.

Furthermore, the casino did not request any KYC verification or identity documents from me before shutting down my account. They simply closed it without giving me any proper explanation or a chance to verify my identity.

I have previously posted about this on the forum, and the Administrator advised me to open this official complaint. Please help me investigate this issue and recover my legitimate winnings.

Thank you,

Viktoria

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Dear Huhga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you use any VPN or IP-masking software to alter your real location while accessing the casino website?
• Did you use any shared device or a shared internet connection while playing at this casino?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play at this casino before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika