GoldenLion.bet Casino

Case summary

The player from Germany described the casino as a scam, reporting repeated deposit losses and poor returns on winnings. Despite his requests to close the account, the casino ignored his communications, leading him to consider legal action to retrieve his funds. The Complaints Team extended the response time for further clarification but ultimately rejected the complaint due to the player's lack of response to inquiries.

Discussion

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menathchristian0606

Bronze

Germany

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1 year ago

OriginalTranslation

This site is a complete rip-off. Deposit after deposit, nothing happens. Then you win a few hundred euros, and after that, nothing happens again, no matter if you switch between 3, 4, or 8 games. Not a single game gives anything back. Then you buy free spins and win a ridiculous total of €2 on a €1 or €2 bet, repeatedly... You can only dream of withdrawals, and they have refused to close my account for months. My requests are ignored and unanswered. It's complete fraud and illegal. I will find a lawyer to get my money back.

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear menathchristian0606,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Additionally, could you please clarify the reason behind the account closure request? When did you ask the casino to close your account for the first time?

Do you currently have an active balance in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear menathchristian0606,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

GoldenLion.bet Casino - Player feels defrauded by the casino.

Player stopped responding

Amount: €5,000

Case summary