Golden369 Casino - Player believes that their withdrawal has been delayed.

So, I found this platform through the Instagram of an influencer

Then they promise games with no deposit, which is the first lie.

The winnings are very fast

First they ask for 70, but you can only withdraw VIP 2, which is another 70.

Then when I was finally able to cash out

I realized it didn't match

At customer service they put me through to the financial part of the telegram and there I was told that my key was wrong and I believed them, but I could only change the key after putting in another 350 reais and raising the VIP 3 level.

That's me talking to the financier

I almost believed it until I saw a complaint on complain here

Absolutely the same as this one

Once I solved something on another platform I came here for help once again

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

In this case, they've told me that my pix are wrong and won't allow me to change the access key

Unless I make another deposit

And there are other people with the same complaint on complain here

Could you advise me?

There's no need for 14 days, because the pix drops instantly, just as it does for the platform.

Dear player, I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited in is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings—especially when the winnings were generated from a free bonus. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Can you provide any screenshots or records of your chats with the customer support agent?
• Have you submitted any identity documents to the casino for verification?
• Have you previously had any issues with this casino or others regarding withdrawals?

Dear Carlagov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru