The player from New Zealand had been logged out of his account for five minutes, and upon logging back in, his balance had decreased from $9 to 8 cents without any betting history to account for the loss. When he contacted live chat, he was told that he had bet the money away, despite there being no record of such activity. The Complaints Team had been unable to proceed with further investigation due to the player's lack of response to inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Golden Tiger Casino - Player reports missing funds after account issue.
Closed
Our verdict
Player stopped responding
Amount: NZ$9
Golden Tiger Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
i was logged out of my account for 5min and when i logged back in my balance went from $9 to 8c and when i told the live chat about it he lied to me saying i betted it away and as he was saying this he says did u check your detailed statement like 3 times over while i was looking at it from my side and their was no record just dissapairs 
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Tiger Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share your communication with the casino regarding the issue?
- Have you requested a more detailed game history record of all your bets from that day?
- Which games have you played before ending the session on the 9th of June?
- Have you requested payouts or made deposits to the casino in similar amounts at the time?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Dear gtcb0762858615,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
