The player from Austria had been trying for two months to obtain a list of all his deposits and withdrawals from the casino, but had experienced poor communication and no resolution from the casino's departments. The player had provided the email addresses she had used to request her transaction history. We had advised the player that casinos were not obligated to keep comprehensive records of all player transactions and suggested she contact her financial institution for this information. However, the player did not respond to our advice, and we were unable to further investigate the issue. Consequently, the complaint was rejected.
Golden Tiger Casino - Player experiences delayed response from casino.
Closed
Our verdict
Player stopped responding
Amount: €10,000
Golden Tiger Casino
Safety Index:Very highCase summary
Discussion
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2 years ago
Hello, since 2 months I am trying to receive a list with all my deposits and withdrawals and firstly the casino didn't answer. Then I have finally gotten an answer from a different department and now they are sending me to the first department where I didn't get no reaction since 1,5 months.
Could you please help me with this issue?
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2 years ago
Dear Kara2022,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify how long have you been playing in this casino? Have you passed the KYC verification?
Could you please write here the exact email addresses where you wrote messages with the request for your full transaction history?
Please forward any relevant communication between you and the casino regarding the issue to [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 years ago
Hello Veronika,
Thank you for your answer.
I have replied via Email.
And I wrote them to these email adresses:
Best regards, Katharina
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2 years ago
Thank you for your emails. Please keep in mind that casinos are not obligated to retain comprehensive records of players' transactions throughout their entire gaming duration. The casino support advised you to check the information about your deposits/withdrawals directly in your profile.
If you find that your complete transaction history is not visible in your profile, you may consider reaching out to your financial institution or payment service provider. They can assist you in sorting and accessing records of all your casino-related deposits and withdrawals.
Please let me know if there is anything else I could help you with, otherwise, this complaint will be closed. Thank you for your understanding.
