The player from Sweden had requested a withdrawal 8 days prior but had not received a response or payout. After having difficulty finding contact details, he emailed the casino but still had not received any reply. The Complaints Team had extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response to inquiries. As a result, the investigation could not proceed.
Golden Panda Casino - Player’s withdrawal is delayed and unresponsive.
Closed
Our verdict
Player stopped responding
Amount: 7,500 kr
Golden Panda Casino
Safety Index:LowCase summary
Discussion
Public
Public
10 months ago
Translation
Requested withdrawal 8 days ago, no response, nothing paid out, hard to find contact details but after some detective work I have found the address and emailed 3gr but have not received a response. Can only be considered a scam, DO NOT deposit any money with this company
Automatic translation:
Public
Public
10 months ago
Hello Ohman22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Panda Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
