HomeComplaintsGolden Panda Casino - Player's withdrawal has been confiscated.

Golden Panda Casino - Player's withdrawal has been confiscated.

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Waiting for Casino Guru to reply

3d 17h 58m 20s

Golden Panda Casino
Safety Index:Low

Case summary

The player from Estonia reports that his withdrawal of €33,000 has been canceled by the casino due to accusations of engaging in offensive advertising behavior. He is confused about what he did wrong, as he believes he followed the bonus terms correctly.

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1 week ago
Translation

Hello, I've encountered this problem, the casino canceled my vigraw for 33,000 euros, accusing me of participating in such offensive advertising behavior in their network! I don't understand what I did wrong! I did everything exactly as written in their bonus terms, please help me understand the situation!

Automatic translation:
Public
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1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 week ago

Dear artjom23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the cancellation of your withdrawal.

To better understand your situation and assist you effectively, could you please provide us with the following information:

  • Can you specify the date when your withdrawal request was made?
  • Could you please share the particular reasons the casino provided for canceling your withdrawal related to offensive advertising behavior?
  • Could you share any relevant communication or correspondence you had with the casino about this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

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1 week ago
Translation

health I bet on vivod 27.01.2026 file

Automatic translation:
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3 days ago

Thank you for your reply and for providing the previous details, artjom23.

  • Have you ever made a withdrawal at this casino?
  • Are you able to access the casino and log in to your account now?
  • Do you have any documentation related to the bonus terms that you followed?
  • Have you tried reaching out to the casino's support team for clarification? If so, what was their response? You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.


Waiting for approval
Waiting for approval
3 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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